Articles on: Collecting Reviews

Using the Blocklist to manage review request email

The Blocklist lets you exclude specific customers or products from review request emails, so you can keep your requests targeted and relevant.


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Head-ups: Blocklist is only available from the Basic plan onwards.


What is Blocklist?


Blocklist is a feature within the Auto Request system that allows you to automatically exclude certain email addresses and products from the review request emails.


Key functions:

  • Blocked customers: Block certain customers from receiving post-purchase review request emails.
  • Blocked products: Exclude specific products from review request emails sent to customers. If a product is blocked, the review request email will not include that product, so your customer won't see or review it.


How to use Blocklist?


To access the Blocklist feature, follow these steps:

  1. From the Ali Reviews dashboard, click Collect Reviews in the left sidebar.
  2. Click the Blocklist tab.

The Blocklist page has two pill sub-tabs: Blocked customers and Blocked products.


Blocked customers


This function allows you to block certain customers from receiving post-purchase review request emails.


Steps:


  1. From the Blocklist page, click the Block customers tab
  2. Click Add customers button




  1. In the modal, type a customer email and press Enter to add more.
  2. Optionally, add a reason for blocking customers
  3. Click Add


Use the search bar to find customers already on the blocklist. You can remove any customer at any time.


Blocked products


This tab lets you exclude specific products from review request emails.
For example, if a customer bought three products and you only want reviews on two, this feature ensures that the emails only request reviews for the products you choose.


Steps:


  1. From the Blocklist page, click the Block products tab
  2. Click Add products button


  1. Check the boxes to select one or more products to add to the blocklist
  2. Click Add


You can use the search bar to find products already on the blocklist. You can remove any product at any time


If you need some more help, please let us know via our live chat or email us at support@alireviews.io


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Updated on: 10/07/2026

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