Remind customer to leave reviews via Remind to review

After sending a review request email, you can also send a follow-up reminder to customers who haven't left a review yet. The reminder is one of five independent follow-up email types you can enable in the Email setting tab.

How to set up the review reminder email

1. From the Ali Reviews dashboard, click Collect Reviews in the left sidebar.
2. Click the Email settings tab.
3. Scroll to the Follow-up emails section and find Remind to review email.
4. Toggle it on (It's off by default).
5. Set the delay: the number of days after the original review request before the reminder sends. Default is 5 days.
6. Click Edit template to customise the email content, subject line, and preview text.
7. Click Save.

The reminder sends only to customers who received the initial review request email but haven't submitted a review by the time the delay elapses.

Edit the reminder email template

To customise the reminder email template:

1. In the Email settings tab, click Edit template next to Remind to review email.
2. Adjust the subject line, preview text, and email body.
3. Use the Add variable menu to insert dynamic content like the buyer's first name, product name, or order date.
4. Click Save.

For a guide to all five follow-up email types, see Sending review requests via email.

Done! If you need more help, contact us via live chat or email support@alireviews.io.

Related articles

• Sending review requests via email
• Request dashboard: see how emails are performing

Updated on: 10/07/2026