> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.alireviews.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why should I use the Customer Success Manager service?

**What is Customer Success Manager?**
Customer Success Manager follows the key supporting which is helping a user become a successful merchant. Customer Success Manager will assist you to:

* Informing merchant if there are any new updated features, discounts.
* Recommending app's customization settings in order to optimize app's performance and improve the store's appearance.
* Monthly meeting to discuss the app's usage, demo new features or setup app's function (per customer's agreement).
* Following up to make sure that app-related technical issues are fixed as soon as possible by the support team.

**Customer Success Manager service will be available on which plan? **
Based on your plan chosen, customers would have been granted the Customer Success Manager service:
* Ali Reviews: Growth (available during/after the trial period)


|| **Note:**
|| Customer Success Managers are only available from 9:00 AM - 00:00 AM (UTC+7), Monday to Friday.
|| Customer Success Manager does not directly resolve app's related issues. If you encounter any app's problem, please kindly contact live chat in-app for support.

**How can I contact my Customer Success Manager?**
From 9:00 - 00:00 UTC+7, Monday to Friday through WhatsApp, email or live chat.

Should you need further support, please feel free to contact us via live chat or email us at support@alireviews.io