> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# What is Questions and Answers (Q&A) feature

Questions and Answers (Q&A) is a great helpful section which not only gives your customers' entire needed information before making decision to purchase the items, but also help you to acknowledge your customer's needs 

To use the Q&A feature, you will need at least **Basic** plan.

This article includes:

1. [What is Q&A](#3-WHAT-IS-Q&A)

2. [How to use Q&A section](#3-HOW-TO-USE-Q&A-SECTION)

3. [How is the Q&A section showing on store](#3-HOW-IS-THE-Q&A-SECTION-SHOWING-ON-STORE)

---

### WHAT IS Q&A?

A Q&A section provides a platform for customers to engage with the brand and with each other. It encourages a sense of community and can lead to increased user interaction and loyalty. Customers often have specific questions about products, such as sizing, compatibility, or usage. By allowing them to ask questions, you ensure they have access to the most accurate and up-to-date information, also this can provide you insights to improve your product descriptions or the products themselves. 

At this stage, Q&A section is only showing along with the review box widget on Product page. 

### HOW TO USE Q&A SECTION?

* To activate the Q&A section, please go to **Manage reviews**  -> **More** -> open the sub-menu **Questions and Answers** -> click the toggle to activate it. 
* To enable the Q&A section into your storefront, please follow those steps: 

1. Go to **Show reviews** --> **Review Box** --> **Component visibility.**
2. Open **Search & filter section** -> Enable **Show Q&A section** and **Show tabs.**
3. Click **Save.**

* When a customer/ visitor submit a question for your store, it will store here as well. You can manage the questions, answer them privately via email and public the questions/answer on your store
![](https://storage.crisp.chat/users/helpdesk/website/-/5/1/8/4/51849c8de000cc00/image_io21mq.png)
* Customizing the content of Q&A section by going to **Show reviews** --> **Review box** --> **Style & appearance** -> **Customize text**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/1/8/4/51849c8de000cc00/image_2nush7.png)

### HOW IS THE Q&A SECTION SHOWING ON STORE

* The Q&A submit button will be shown bellow the Write a review button. After clicking on it, the Q&A submit form will be extended 
![](https://storage.crisp.chat/users/helpdesk/website/-/5/1/8/4/51849c8de000cc00/image_4q0vo3.png)
* The Q&A tab is placed next to the review tab

![](https://storage.crisp.chat/users/helpdesk/website/-/5/1/8/4/51849c8de000cc00/image_1gd3yjh.png)

Please feel free to contact us via live chat or email us at support@alireviews.io to get more help.