> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.alireviews.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Request Dashboard: see how emails are performing

Ali Reviews will send the emails to your customer to ask for the review according to your settings on [Review request via Email](https://app.alireviews.io/collect-reviews?tab=request-via-email)

Request Dashboard allows you to manage all the emails and see how they work. Please follow these steps:
1. Go to **Collect reviews**
2. Click at **Auto request** > in the dropdown, choose **Request Dashboard**

##### 1. Understand the status of Email Request reviews.

* Scheduled: email request review is scheduled after the order fulfilment, and will be sent according to your [sending time](https://support.fireapps.io/en/article/ali-reviews-how-to-schedule-my-email-sending-time-ox31iz/)

* Sent: email request review is sent to your customer mail box, but has not opened yet

* Opened: your customer opened the email request review

* Reviewed: your customer already left a review via the Email request review

* Cancelled: email was cancelled before its sending time

* Error: emails cannot be sent; your customer might be unsubscribed or be added to the Blocklist, the email address is not correct/ invalid.

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/dashboard_so81k8.jpg)

#### 2. Process actions to the email request reviews

* Send or cancel email which were already scheduled.

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/image_dh3rjn.png)

* For emails which are Sent, Opened, Error, you can re-send it to remind your customer to leave a review.

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/sent_1ow7g6z.jpg)

* You can also manual send the emails which were cancelled before.

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/image_cwn7hn.png)

### 3. Email limit policy

To maintain a positive user experience and prevent spam, we have set limits on the number of review request emails that can be sent to each customer.

* Daily Limit: You can send a maximum of 2 emails per day to each customer.
* Monthly Limit: You can send a maximum of 5 emails per month to each customer.

These limits ensure that customers are not overwhelmed with too many review request emails, which could be considered spammy and negatively impact their experience.

**What to do if you reach the limit**:
* Daily Limit: Wait until the next day to send additional emails to the same customer.
* Monthly Limit: Wait until the next month to send additional emails to the same customer.

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/image_m13y2l.png)

__NOTE:__

- Request Dashboard will stop to update new emails if you turn off the Email Request review campaign.

- When you stop the Auto Request, all scheduled mails will still be sent according the sending time. You can filter and cancel them if you want.
---
Related articles:

[Ali Reviews- How to use the Email Request Reviews feature?](https://support.fireapps.io/en/article/ali-reviews-how-to-use-the-email-request-reviews-feature-3a8el9/)

[How to schedule my email sending time](https://support.fireapps.io/en/article/ali-reviews-how-to-schedule-my-email-sending-time-ox31iz/)

If you need some more helps, please feel free to contact us via live chat or email us at support@alireviews.io