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# How to reply reviews from my customers

 Interacting with customer via reviews helps your store become more trustful. Understanding that, we release the Reply reviews feature which is available on **Basic and higher plan**

###### HOW TO REPLY REVIEWS FROM CUSTOMERS

To reply reviews from your customer, please follow those steps:

After your customer write a review, it will be placed in Manage Reviews --> Pending section (if Auto-publish reviews feature is disabled). You will need to publish the review before replying on it.

1. On **Manage reviews** -->  Three dot icon (...) -->  Click Reply to reviews

2. There are 2 options: Publish reply and Notify via email. You can choose one or both 

* Publish reply: reply and publish it on store front, it will be attached bellow the review

* Notify via email: send the reply for customer via email

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/image_k6k6ur.png)

__NOTE:__ In case, there's no email on the review, the Notify via email option will be blocked.

3. Manage the reply: 

* You will be able to edit/ delete the reply

* When the review is deleted, the reply will be also deleted 

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/image_vct853.png)

Should you need more assistance, please feel free to contact us via live-chat or email us at support@alireviews.io