> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.alireviews.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cannot open the app/ Showing blank page when entering the app

If you encounter the issue with opening Ali Reviews app on Shopify embedded app section, please follow bellow instruction for temporarily solution:

**For Chrome:**

Open Chrome setting --> Privacy and Security --> Third-party cookies --> Select Allow third-party cookies (or Block third-party cookies in Incognito)

![](https://storage.crisp.chat/users/helpdesk/website/-/5/1/8/4/51849c8de000cc00/image_fsnnr5.png)

**For Safari:**

Open Reference --> Privacy --> Uncheck on Prevent cross-site tracking and Block all cookies

Laptop:

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/314986481516570943771403911779_1x6p5f6.png)

Ipad:

![](https://storage.crisp.chat/users/helpdesk/website/51849c8de000cc00/328646164195417313133002774691_8dwrt2.png)

We are working to improve its performance soon. If you need more assistance, please feel free to contact us via live-chat or email us at support@alireviews.io