> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.alireviews.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Ali Reviews Trial Period Policy

### How many trial days does Ali Reviews offer?
* Currently, **Ali Reviews offers a 14-day free trial** for merchants who install the app for the first time.
* If a merchant has already used up their trial period, they will **not receive another trial** when reinstalling the app.

### Trial rules when changing plans
* The trial period is always 14 days in total, regardless of whether the merchant upgrades or downgrades their paid plan during the trial.
* Changing between paid plans does not reset or extend the trial period.
* The remaining trial days continue to be counted based on the original trial activation time.
* During the trial period, if a merchant downgrades to the Free plan, their remaining trial days will be preserved.

### Trial rules when uninstalling and reinstalling
* If a merchant uninstalls the app during the trial, the **remaining trial days are preserved**.
* If the merchant reinstalls the app while they still have unused trial days, they will be placed on the **Free plan** by default.
* The remaining trial days will **not continue automatically** after reinstalling.
* The remaining trial period will resume only when the merchant **activates a new paid subscription**.

###### For example: 
A merchant activates the trial at **18:00 on January 1**.
* The total trial period is 14 days, so they have **14 trial days available**.
* If they uninstall the app on **January 5**, they have approximately **10 days of trial remaining**.
* If they reinstall the app on January 8, they will return to the **Free plan** and still have **10 days of trial remaining**.
* The remaining trial days will stay preserved and will only continue when the merchant activates a **paid subscription**.

|| This logic applies only to the **default trial offered when installing the app**. If you receive a **trial promotional code**, please contact our Support team for details about the applicable trial policies.