Articles on: Managing Reviews

AI Review Summary Settings

Once AI Review Summary is enabled, you can fine-tune what the AI analyzes and how summaries are generated for your products.

This guide walks you through each AI Review Summary setting and explains how it affects the summaries shown to shoppers.

1. Overview of AI review summary settings

AI Review Summary settings help you control how summaries are created across your store. You can use these settings to decide:

  • Which review topics (product attributes) the AI focuses on
  • Which words should be excluded from summaries
  • Which products should or shouldn’t display an AI summary
  • When and how summaries are updated

These controls ensure summaries stay relevant, accurate, and aligned with how you want your products presented.

2. Select Product attributes for AI summary


  • Product attributes define which aspects of a product the AI highlights in the summary.
  • In the Highlight product attributes section, you’ll find a pre-defined list of attribute groups such as Overall quality, Value for money, and Size accuracy. These attributes are created by default, and you can select or unselect them at any time.
  • The AI uses the selected attributes to group review content when building summaries. Each attribute becomes a topic that helps shoppers quickly scan opinions by what matters most to them.
  • Recommendation: Keep at least 5 attributes selected so summaries cover the most relevant product aspects.


Why this matters: well-chosen attributes make summaries easier to read and help shoppers find the feedback they care about faster.

 

3. Select Exclude keywords in AI summary


You can exclude specific words from appearing in AI-generated summaries.


When a word is added to the Exclude keywords list, the AI avoids using that word when creating summaries.

Example: If you add “defective” to the excluded keywords list, the AI won’t use that exact word in summaries. However, it may still reflect negative sentiment using similar terms unless those are also excluded.


This gives you more control over wording while still keeping summaries honest and informative.

4. Exclude specific products from AI summary feature


If you don’t want AI summaries to appear on certain products, you can add them to the Excluded products list.

  1. Excluded products won’t display AI summaries, even if they have enough reviews
  2. You can remove a product from the list at any time to allow summaries again


This is useful for limited-time products, bundles, or items where a summary isn’t needed.

 

5. Updating AI summary

AI Review Summaries can be refreshed in two ways, depending on your changes.


Automatic update

Summaries update automatically when you:

  • Add or remove product attributes
  • Add or remove excluded keywords


Manual update

If you publish, delete or edit a large number of reviews for a product, you can manually refresh its summary by clicking Update summary on that product.

This helps ensure summaries stay up to date as your review content changes.


✅ Done!

You’ve successfully configured your AI Review Summary settings.

The AI will now analyze the selected product attributes, exclude specified keywords, and apply summaries only to eligible products. Any changes you make will automatically or manually refresh summaries as needed, ensuring shoppers see clear, relevant insights based on real customer feedback.

 

If you need some more helps, please feel free to contact us via live chat or email us at support@alireviews.io

 

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Updated on: 13/03/2026

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